Good condition and fast delivery. It only took 10 days before I received it in New Zealand. Will trade again

The book is a decent update to the previous version which I also have. Most of the content was written while CRM 4.0 was being developed. It kind of shows. Many sections have the spirit of things but are not 100% accurate. Specifically some of the coding recommendations run contrary to information contained in the SDK release from Microsoft. Additionally not all of the coding samples work. There are not alot of CRM 4.0 references out there and this one is not bad. I can recommend it as a good starting point to orient yourself.

This is the first book I read about Dynamics CRM. I started using it in a test environment before getting this book and it was quite self-explanatory in many cases. But some things weren't as obvious and this book gave good insight into the inner workings of the system. Also customizations, sotfware development etc are covered.

The only thing that's not great is the fact that this book is probably not enough for the MCP tests. But that's not the point of the book anyway.

I recommend this book to anyone wanting to work with Dynamics CRM, be they engineers or technical end-users.

Working with Microsoft Dynamics(TM) CRM 4.0 is my main paperback reference book for MS CRM. What's not included here, I can find from Resource Center inside Dynamics CRM.

I ordered the book on a Monday and choose ground shipping. The book had not arrived by the next Monday, when it should have been there by Thursday. I call to find out what is happening to find out it hasn't even left the building yet. Terrible service, will never buy anything from Amazon in the future.

This is a very solid book in regards to explaining and showing how to work with the application from a technical standpoint. I think of it as a good handbook for the IT user or power user that wants to know how to setup or administer MS/Dynamics CRM 4.0. I was hoping for more of the business side but the authors state up front that this book is not built around what to do with Microsoft CRM. It's not a book about strategy and how to build your business using Microsoft CRM - rather, it is squarely intended for a technical user that is concerned with setting up and administering the application. For this purpose it is a valuable book to have on your shelf as a constant source of pragmatic expertise.