This book is lucid, straightforward and right to the point. Offers a philosophical, fundamental framework of how to appropriately manage and minimize (not eliminate, which is important) errors in maintenance activities.

The book builds on a foundation of the psychology and human factors associated with human performance to build strategies for how to best handle the situation when error inevitably occurs, and then create effective cultures and organizations that address the root sources of the worst and most dangerous errors.

This is good reading for line managers and quality assurance and is intended for a broad audience of industries. It can be applied specifically to aviation including military squadrons as it is not a policy or procedure manual but addresses culture and philosophy more.

Recommended for anyone with any level of managerial or QA responsibility in a maintenance activity.

This book is lucid, straightforward and right to the point. Offers a philosophical, fundamental framework of how to appropriately manage and minimize (not eliminate, which is important) errors in maintenance activities.

The book builds on a foundation of the psychology and human factors associated with human performance to build strategies for how to best handle the situation when error inevitably occurs, and then create effective cultures and organizations that address the root sources of the worst and most dangerous errors.

This is good reading for line managers and quality assurance and is intended for a broad audience of industries. It can be applied specifically to aviation including military squadrons as it is not a policy or procedure manual but addresses culture and philosophy more.

Recommended for anyone with any level of managerial or QA responsibility in a maintenance activity.

This book is only a book about psychology of technical staff. For this reason, maintenance managers should read this book without fail. But I do not recommend the book for non-native speaker because it's language is very heavy to comprehend. I should say that some section of the book is very complex.