This book is easy to read and full of strategic ideas that are applicable to any organization. I have even used some of the "Must Haves" in my family and found they improved performance! A great guide to creating a better culture and improving results.

Hardwiring Excellence does more than give great tools for healthcare leadership and management it helps save lives. The tools that are shared inspire healthcare workers and leaders to strive to be the best they can be. By extension the information contained in this book helps them to be more efficient which in turn enables those of us who make healthcare our career to focus on our patients. When we are able to do that we are able to focus on safety and ensuring good communication. This saves lives. When I first read this book I was a nursing manager. I came to work the next morning inspired and fired-up to make a difference for my staff and patients. My copy is dog-eared from being read so many times. This is truly a must have book for all in healthcare. Quint Studer "gets it". If you ever have the pleasure of seeing him speak you will never forget the experience.

This a must have foundation book for any hospital adminstrator. It has help move our organization to another level in accountability.

The book provides a common sense approach to instilling behaviors which promote positive outcomes in healthcare. As you read through each chapter the author builds the on the content provided from the previous chapter. It certainly demonstrates how you can be instrumental in having a "domino effect" just by being consistent and positive in relationships.

I highly recommend this book to any organization who is trying to create a positive service excellence experience for people and patients in the hospital. Service excellence programs come and go but hard wiring excellence is here to stay. This book provides practical advice and examples of how to change behaviors in an organization which impacts service excellence.

"For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished their flame of passion to help others.

Join Quint Studer and thousands of Fire Starters nationwide on an awe-inspiring journey of purpose, worthwhile work, and making a difference.

Hear Quint's personal story and learn how you can apply specific prescriptive tools and practices to create and sustain a worldclass organization... a great place for employees to work, physicians to practice and patients to receive care.

LET YOUR FLAME BURN BRIGHT."

[from the book of the back cover]

Whether one is in healthcare or a non related industry, this book provides superb solutions to providing excellent customer care. As a certified brand strategist, I greatly appreciate Mr. Studer's articulation that one must, and can, hardwire the processes in order to achieve true and perpetual customer service. And he points it out so very well - if one first focuses on superb employee relations, then one will achieve a high level of customer relations.


It is my observation that too many consultants go into companies, identify the customer service issues, hold one or more rah rah events, and then move on to their next project. More correctly, I believe a consultant's responsibility is to work with organization clients to, as Mr. Studer so clearly addresses, hardwire the processes which then will indeed achieve the relationship with employees, channel partners and customers that will so clearly set them apart from their competitors, thereby creating customers who become advocates.

If you are looking for a way to make a difference in your organization from a leadership perspective,(or even on a personal level) you must read this book. Rather than focusing on the negatives, it focuses on the positives of creating excellence-for the patient, the staff, the physicians and all who come in contact with the organization. It is well worth the read!!

Leadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear?

While Quint Studer focuses on what he know best, big healthcare, this book can and is being applied to every industry. (I have applied its systems to hospitality, customer service, and production.) The fact that Quint focused on what he does best is a great example of leadership, and an example of how Quint practices what he preaches.

I have the priviliege of living the same city as Quint Studer and interacting with his organization on a regular basis. I can attest that they practice everything they preach and have excelled wilding while doing it.

I just re-read this book in anticipation of Quint's new book, Results that Last (I think it's due out in October). The practical recommendations for healthcare leaders found in this book just make sense for leaders in any industry. I am really looking forward to seeing how he builds on these ideas in a book that is aimed at business in general.

Easy to read and very helpful information for those in the professional realm.

For health care executives who want to see positive, lasting changes in their organizations, a must read. This is a very thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons. I was pleasantly surprised that the author was able to take such a complex organizational structure and develop simple procedures for achieving excellence. Want safety and quality in healthcare, adopt the principles of this book and you can achieve success. Reads like a novel, well worth the investment in money and time. Our entire management team has read this book and is adopting the principles to ensure all are doing worthwhile work and making a difference each day in someone's life.

Easy to read and very helpful information for those in the professional realm.

This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work.

This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work.

Quint's book was recommended by a fellow manager and I have been very pleased with his ideas. Although geared to upper management (some of his ideas work best with an organization-wide implementation) there are several things I plan to implement right away. It is difficult to find management titles so well tailored to the healthcare community; this one fits the bill nicely.

This is one of those books that can enlighten as well as develope those who are in the business of serving customers. It has been written for the healthcare field but many of the principles laid out in this book can be applied to many types of business.

This is one of those books that can enlighten as well as develope those who are in the business of serving customers. It has been written for the healthcare field but many of the principles laid out in this book can be applied to many types of business.

Very readable, easy to implement, difference making stratigies to improve health care delivery methods.

I have been a Lean Production Systems Practitioner for over twenty years and have had the privilege of learning from some of the original teachers of Lean in the United States. I have been influenced by Deming, Juran, Goldratt, Peters, Covey, Kotter, Drucker, Greenleaf, Senge and many other authors on leadership and management of change and continuous improvement and organizational learning. I first read Quint Studer's book as I began a project to implement lean systems in several hospitals. "Hardwiring Excellence" will always rank as one of my favorite books on leadership. I especially enjoyed Studer's personal story and recognition of himself as "the problem" and his transformation as an effective leader and organizational catalyst.

This book is excellent. Studor presents great concepts that work anywhere. He uses illustrative and emotional stories throughout the book that remind us, even those who don't deal with patients daily, what a difference in people's lives we make at a hospital.

I know people who have attended his conference and that only magnified their praise of these concepts. Not having been myself to see him, I found plenty to implement to improve our patient care from the book.

Those of us who have read "Hardwiring Excellence" buy it to share with others here.

I am amazed at how attitude and how we view things can make such a huge impact at work. I have not gone through the entire book yet, but if you are in an administrative position and not doing well or wanting tips on how to do better and how to communicate with your subordinates, this is the book to get!

Learn from one of the best in Quint Studer.

He ain't your ordinary hospital consultant. In fact, he probably wouldn't call himself a consultant at all; he's a "Fire Starter" and a "Coach." From a high school GPA of 1.3 to Special Ed teacher to hospital President to Founder of the Studer Group, this man has a genuine passion to make a difference in healthcare and on society. In his first COO role at Holy Cross Hospital, he took his hospital's patient sat scores from 5% to 94% in one year. At his first Administrator position in Baptist Hospital, he decreased employee turnover from 30% to 12% and also founded the Baptist Leadership Institute. It's hard to argue with results like that, and Quint tells us exactly how to do it in our hospitals.

In my view, this book is well-balanced between motivation and practical to-do's. In fact, I think the magic of this book is how well Quint covers both issues: the heart (the emotions/psychology, human nature) and the mind (hard-nosed focus on hard-core results). I think most hospital leaders could pick up this book and actually put some or all of the principles into practice, even in difficult working environments. And that is exactly Quint's intent.

Quint has an amazing way of always connecting, always reducing the complexity and showing the way to simplicity in the pursuit of excellence.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.

While applicable to most environments, Hardwiring Excellence gives specific tips for healthcare providers on creating a culture of operational excellence. If each reader implements three recommendations from the book, they will improve their chances of retaining their excellent employees.

You simply must read this book. This clearly demonstrates how to take complex situations and make them easy to understand by connecting to purpose, worthwhile work and making a difference. I now remember why I got into healthcare in the FIRST place. I am a better leader because of these Principles.

Putting the prescriptive elements of this book into practice will create results for any organization. This book not only tells you why but tells you how.

Quint Studer has been making a difference in healthcare for years. His nine principles have been proven successful many times over in organizations large and small throughout the nation. Hardwiring Excellence is a primer of how the nine principles can help an organization achieve excellence. It is a step by step guide that provides an entertaining combination of wonderful stories and practical information that works. You will read and re-read this book many times over, and it will take you on a journey to achieve excellence that you never thought possible.